Service Management

Customer Satisfaction, our top priority

We are proud to have our own Service Management Department. This team brings renown experience and expertise directly to the customer, working diligently to manage our integrated solutions and resolve any issues that arise on the way.

Today, Prime Vision supports over 5,000 systems globally, via a managed IT environment which can be either on-site and/or as a cloud service. For us, it’s essential that your mission-critical business and operational processes run 24/7. We can only achieve this by offering a wide range of high-level services designed to facilitate the primary part of your business.

We are ready to help you overcome any troublesome challenges or structural incidents or maybe, just to give you advice on how to implement changes that will improve the reliability and sustainability of your essential business and operational processes.

Through managing both Service Level Agreements (SLA) and Work Level Agreements (WLA), the services team works hand-in-hand with our clients to establish the basis for IT service delivery processes such as availability, capacity, continuity, security, and production operations management.

In addition, we have experts here ready to assist in pertinent issues such as problem management, configuration management, and release and change management.

Downloadable content

Read more in the OCR Suite brochure

Video materials

Watch our video on the Handling Projector

Interested in what we could do for you?

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

Fleur Baars

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

FLEUR BAARS

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Case Studies

internship-monitor-for-process-support
Monitor for process support

The job Prime Vision offers an internship or graduation assignment to the person who likes to work on product development and who wants to lay the foundation for new technologies within our company. Prime Vision develops sorting decision systems that control mail sorting machines. Each system has its own process monitor that can be used…

internship-video-coding-replay
Video coding replay

Overview We develop so-called video coding software. Using this software, data entry personnel types in information while looking at images of all kinds of objects (parcels, mail, luggage). Typically entered data are address elements (postal code, street, house number etc.), barcodes and product information. We deliver the software to efficiently show the correct images to…

internship-agile-implementation-service-desk
Agile implementation service desk

Overview We are passionate about what we do and are looking for someone with a similar attitude to support us in creating the right solutions for our international customers. Within the support team, we are working towards implantation of agile processes in our 24/7 mission-critical service desk. The job Our service desk supports over 40…

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